Privacy policy

Last updated: August 2025

At Kidnetics, we care about your trust - and your privacy. We're two parents behind this little business, and we know how important it is to protect your personal information. This Privacy policy page explains what www.kidnetics.co.uk ("We") collect, how we use it, and what rights you have.

1. What we collect (and why)

When you use our website or place an order, we may collect:

Personal details

Name, delivery address, email, phone number - so we can process and send your order

Payment info

Payment is handled securely by trusted payment providers (we never see or store your full card details)

Order history

So we can keep track of what you've bought, help with returns, and improve our service

Website & device info

Like your IP address, browser, and which pages you visit - this helps us make the site work better for you (via cookies and analytics)

Marketing preferences

If you sign up to hear from us, we'll send you updates, offers, and helpful tips. You can unsubscribe anytime.

2. How we use your info

We use your data to:

  • Process and deliver your orders
  • Email you order confirmations, delivery updates, and (if you've opted in) marketing emails
  • Respond to questions or returns
  • Improve our website and customer experience
  • Comply with legal and tax obligations

We'll only use your info when we have a valid reason to do so - for example: to fulfil your order (contract), with your permission (consent), or to meet our legal responsibilities.

3. Do we share your info?

Only when necessary - and only with people we trust.

We may share your data with:

  • Delivery partners and couriers
  • Payment providers (e.g. Shopify, Stripe, PayPal)
  • Services that help us run our website and emails (like Shopify or Google Analytics)
  • Legal authorities if we're required to

We never sell your data, and we make sure anyone we work with keeps it safe and secure.

4. How long do we keep your data?

We'll only keep your information for as long as we need it:

  • To fulfil your orders
  • To manage returns or issues
  • To meet tax, legal, or reporting obligations
  • Or until you ask us to delete it (unless the law says we can't)

5. Your rights

Under UK data laws (including GDPR), you have the right to:

  • Ask what data we hold about you
  • Request a copy of your data
  • Correct incorrect or outdated information
  • Ask us to delete or stop using your data
  • Opt out of marketing at any time

To exercise any of these rights, just email us at hello@kidnetics.co.uk

6. Cookies

We use cookies on our site to:

  • Help the website work properly
  • Remember your preferences
  • Understand how people use our site, so we can improve it

You can manage cookies through your browser settings. For more info, check out our Cookie Policy.

7. Children's privacy

Our snacks are for kids, but our website is for adults.

We don't knowingly collect personal data from children under 16. If you think your child has shared info with us by accident, please contact us and we'll delete it.

8. How we keep your data safe

We take data protection seriously. We use secure systems and trusted providers to protect your information from loss, misuse, or unauthorised access.

9. Changes to this policy

We may update this policy if things change - we'll always post the latest version right here.

Major changes? We'll give you a heads-up.

10. Questions or concerns?

We're always happy to chat.

Email us at hello@kidnetics.co.uk and we'll do our best to help.