Refund policy

AKA: How your snack balls get from us to your little snackers.

When will my snacks arrive?

Your snacks are packed with care by our trusted partners (the kind who know snacks for kids are serious business). Here's how shipping works:

💌 Shipping costs are based on Royal Mail & courier rates, and may vary depending on parcel size/weight - but we always aim to keep it fair and simple.

So, get your order in and your little one's next protein-packed snack adventure will be with you in no time 🚀.


Where do we deliver?

Anywhere the postie can reach in the UK!

That includes England, Scotland, Wales, Highlands, Islands, and the Isle of Man. Snack balls, coming atcha.


Can I return my order?

Yes, you can! If your snacks are unopened (we get it - that takes willpower), you've got 14 days from delivery to send them back for a refund.

Here's what to do:

Once the snacks are safely back with us in their original condition, we'll refund you - no stress.


Something gone a bit wrong?

We know how much it matters when you're buying something for your kids - and we never want to let you down.

If something's not right, send us a message at hello@kidnetics.co.uk, with your order number. We'll fix it, promise.


From our family to yours

Kidnetics isn't a big business. It's just us - two parents who wanted better snacks for our own kids and ended up making them for yours, too. Every order you place helps us keep going, growing, and giving back.

Thanks for being part of the journey. Now go stash those snacks before tiny hands find them all at once. 😉